Privacy Notice
At Inkwave Club, we believe trust matters. This Privacy Notice explains what personal information we collect, why we collect it, and how we look after it. We've tried to keep it as clear and straightforward as possible.
What information we collect, use, and why:
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
We use personal information where it is necessary to operate and improve Inkwave Club, respond to enquiries, manage subscriptions, and, where applicable, process purchases and deliver publications. We only collect information that is relevant to these purposes and do not use it in ways that would be unexpected by our readers. We take appropriate steps to protect personal information and believe these uses benefit both our readers and the operation of the website without overriding individuals\' privacy rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
We use personal information to respond to enquiries, resolve complaints, and provide appropriate customer support. This allows us to communicate effectively with readers and customers, maintain accurate records of correspondence where necessary, and improve our services. We only use information for these purposes where it is reasonable to do so and in a way that respects individuals\' privacy rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
Newsletter subscriptions
Until you unsubscribe or ask us to delete your information.
Customer enquiries
Up to 2 years after your enquiry has been resolved.
Book orders (future)
Up to 6 years after the end of the relevant financial year, where required for accounting or legal purposes.
Website analytics
According to the retention settings of our website and analytics providers.
Contact emails
Deleted when no longer required, or upon request unless they need to be retained for legal or accounting purpos
Who we share information with
Data processors
Kit (Email Marketing Platform)
This data processor does the following activities for us: Kit processes and stores subscriber information on our behalf, manages newsletter subscriptions, records consent, and distributes email newsletters to subscribers.
Squarespace (Website Hosting Platform)
This data processor does the following activities for us: Squarespace hosts the Inkwave Club website, processes website forms, stores website data, and provides website analytics and security features.
How to complain
Email: info@inkwaveclub.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 20 July 2026